Summary

Experience

I am a hard-working leader that incorporates and develops new technology to bridge the gap between operations and performance. Operations manager aspiring to be a software engineer. Quick learner and a team leader. I will obtain my Bachelor of Computer Science by the end of the year, and am a continuous learner that is looking to gain experience and continue to improve my skills. I have created a website that provides all resources associates would need for personal reasons and tools to complete their daily tasks. The tool is also used to train managers across the whole company.

Sams.com

Operations Manager 50 | hours/week | Justin, TX | November 2022-Present

• Trained multiple managers on all policies and procedures.
• Reviewed and coached managers on performance.
• Ran high volume department with approximately 150 associates and 5 managers.
• Spoke to KPIs and created a website that integrated performance indicators into one page.
• Establishing new training processes across shifts in the facility.
• Implemented new processes to increase quality and efficiency.
• Traveled to other facilities to help train new operations managers and reprofile some items.
• Built Preferred Performance Method tracker to ensure proper follow up is completed.

Sams.com

Shipping Manager 70 | hours/week | Justin, TX | October 2021-Present

• Supervised associate's performance, attendance and behaviors.
• Establish a productive work environment by implementing new processes.
• Improved packing and loading process by creating a rotation for the areas.
• Promote safety through safety huddles and safety blitzes daily.
• Staff positions as needed due to workload.
• Implement an area manager check list to ensure proper handoff between shifts.
• Provide performance-based feedback to 80+ associates weekly.
• Built Preferred Performance Method tracker to ensure proper follow up is completed.

Colleyville Police Department

Police Officer | 45 hours/week | Colleyville, TX | October 2019 – October 2021

• Train new Officers in DWI proficiency and provided additional training when necessary.
• Complete investigation to determine best course of action.
• Create and complete plan of action to reduce unsafe driving in problem areas of city.
• Establish perimeter and manage where to place people during major incidents.
• Respond to emergency situations and ensure appropriate action is taken as quickly as possible.
• Build positive relationship with community through effective communication.

Sams.com

Desk Clerk | 40 hours/week | Justin, TX | October 2018 - October 2019

• Filled in for outbound area manager.
• Run consolidation area and work problem labels.
• Train new hires on various outbound functions.
• Manage paper workload and assign jobs for a team of 15+ packers.
• Work on clearing LNI and established waving strategies.
• Experience in different operational positions.
• Applied Excel knowledge to create operational support tools.

Costco Wholesale

Meat Supervisor | 40 hours/week | Fort Worth, TX | June 2016 - October 2018

• Manage team to ensure work load is being performed efficiently and that productivity standards are being met.
• Created staffing plan to ensure needs of business will be met.
• Work with employees individually to establish an improvement plan.
• Coordinated with other shift supervisors to ensure department goals are exceeded.

Education

Bachelors

Wilmington University- Computer Science

New Castle, DE | Expected in December 2024

Associates

Tarrant County College

Fort Worth, TX | Earned in December 2022

TCOLE Certification

Council of Governements Police Academy

Arlington, TX | March 2020

High School Diploma

Trinity High School

Euless, TX | May 2016